Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for all purchases.
Can I modify or cancel my order after placement?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] with your order number. After this period, orders enter our processing system and cannot be changed.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working to expand our shipping destinations in the future.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (5-7 business days) for $4.99 and express shipping (2-3 business days) for $9.99. Free standard shipping is available for orders over $50.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your package's journey.
Do you ship to PO boxes?
Yes, we ship to PO boxes via standard shipping. Express shipping requires a physical street address for delivery.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Medical devices may have specific return restrictions due to hygiene considerations.
Do your products come with warranty?
Yes, most products include manufacturer's warranty. Warranty periods vary by product category: watches (2 years), medical devices (1-3 years), kitchen tools (1 year). Please check individual product pages for specific warranty information.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We will provide return instructions and authorization.
Product Information
Are your medical devices FDA approved?
All medical devices sold on GadgetGyre comply with applicable regulatory standards. Specific certification information is available on each product page.
Do you provide user manuals for your products?
Yes, all products include printed user manuals. Digital copies are also available for download on individual product pages.
What should I do if my product arrives damaged?
Please contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund.
Still have questions? Our support team is here to help. Email us at [email protected] and we'll respond within 24 hours.